Give reply suggestions the context of your business.
A knowledge base lets you provide business details that can help AI suggestions stay relevant, such as services, business hours and preferred communication tone.
Helpful context starts with accurate information.
Add clear, current facts your team is comfortable using in public replies. Review any suggested wording to make sure it reflects the right details for that customer and situation.
Make business details easier to apply
- Provide service and location context where relevant.
- Share preferred tone and communication guidance.
- Keep the final reply open to review and correction.
From business facts to a useful draft
Add relevant information
Provide facts the business can stand behind.
Keep it current
Update details when services or policies change.
Prepare a suggestion
Use business context while drafting a response.
Verify before approval
Check that every detail in the reply is accurate.
Useful context to provide
Business information
Services offered, current opening hours, location details and public contact routes.
Communication guidance
Preferred greeting, tone, terminology and details that should not be shared in public replies.
Knowledge base questions
Give your replies useful business context.
Keep information relevant, current and ready for a person to verify.
Get started with AIRespond