Refund Policy

1. Proposed treatment

The table below records the proposed business approach for legal and operational review. It must not be relied on as an active refund entitlement until approved, published and supported by a working billing process.

2. Proposed cases

• First subscription payment: request review within 7 days of the first payment.
• Monthly renewal: no routine refund proposed, subject to applicable law and valid billing issues.
• Duplicate payment, failed payment with money deducted or incorrect charge: eligible for investigation and, where appropriate, correction, reversal or refund.
• Material service unavailability or material difference from what was represented: review and an appropriate remedy proposed.
• Cancellation: intended to stop the next renewal, with existing paid access continuing through the applicable period; implementation is unverified.

3. How to request review

Email support@airespond.co with the account email, payment date and a description of the issue. Do not send full card numbers, passwords or authentication codes. This draft does not promise an outcome, processing time or payment-provider timeline. A request may be reviewed under the final terms and applicable law.

4. Verification required before publication

The live Razorpay plan cadence and mandate settings, renewal notices, failed-payment handling, duplicate-charge reconciliation, cancellation processing, refund initiation and refund tracking must be verified before this policy is approved. Contact support@airespond.co for a billing question; statutory rights are not limited by this proposal.